SiSTEMZ Returns & Refunds Policy

This Returns & Refunds Policy applies to all goods purchased from Sistemz, whether purchased through our website, by telephone, by email, in person, or following a quotation or invoice. By placing an order with Sistemz, you acknowledge that your purchase is subject to this Returns & Refunds Policy, together with our applicable Terms & Conditions. Nothing in this policy affects your statutory rights as a consumer.

At Sistemz, we want you to be happy with your purchase. If you need to return an item, please read the following policy before bringing or sending the goods back to us.

1.      Change of Mind – Online Purchases:

If you are purchasing as a consumer through our website, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

You must notify Sistemz within this 14-day period that you wish to cancel your order.

Once you have notified us of your cancellation, the goods must be returned to us within 14 days.

Where possible, we ask that unwanted products are returned unopened, unused and in their original packaging.

If an item has been opened, you may inspect it only to the extent reasonably necessary to establish its nature, characteristics and functionality. If an item has been used, configured, damaged or handled beyond what would reasonably be permitted when examining it in a shop, we reserve the right to make an appropriate deduction from the refund to reflect any reduction in the value of the goods.

2.      Returning Your Item:

Unless otherwise agreed with Sistemz, returns should be made to:

Sistemz
HurstWorks
36 High Street
Hurstpierpoint
BN6 9RG

Please contact us before returning an item so that we can confirm the return and provide any necessary instructions.

Returned products should include, where applicable:

  • the original product packaging;

  • all cables, power supplies, adapters and accessories;

  • manuals and documentation;

  • any included components or promotional items; and

  • proof of purchase or order details.

Please take reasonable care of the goods while they are in your possession.

Unless the item is faulty or we have supplied the wrong product, the customer is responsible for the cost and safe return of the goods to Sistemz.

3.      Sealed Products and Software:

Certain products may be excluded from change-of-mind returns once their seal has been broken where the law permits this. This includes sealed computer software once it has been unsealed.

Digital products, licence keys, activated software and other digital content may also be excluded from cancellation or refund once supply or activation has begun where the applicable legal requirements have been met.

4.      Special Order, Bespoke and Customised Products:

Products made, ordered or configured specifically to a customer's requirements may not be eligible for cancellation under the standard change-of-mind provisions where they qualify as bespoke or personalised goods under applicable consumer law.

We will make customers aware where an item is being supplied on this basis before the order is completed.

5.      Faulty, Damaged or Incorrect Goods:

The above change-of-mind policy does not affect your statutory rights.

If an item is faulty, damaged on arrival, not as described or we have supplied the wrong product, please contact Sistemz as soon as possible.

Under the Consumer Rights Act 2015, consumers have statutory rights in relation to goods that are faulty, not of satisfactory quality, not fit for purpose or not as described. These rights are separate from the 14-day cancellation period applying to most online purchases.

Where appropriate, we will arrange a refund, repair or replacement in accordance with your statutory rights.

Please do not attempt to repair, dismantle or modify a faulty product before contacting us, as this may affect our ability to diagnose the problem or make a warranty claim with the manufacturer.

 

6.      Refunds:

Once returned goods have been received, they will be inspected by Sistemz.

Where a refund is due, we will process it without undue delay and normally within 14 days of receiving the returned goods or receiving evidence that they have been returned, as applicable.

Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.

For eligible consumer cancellations, any standard outbound delivery charge will also be refunded where required by law. If you selected a more expensive delivery option, such as express or premium delivery, we are not required to refund the additional cost above our standard delivery charge.

7.      Purchases Made by Businesses:

Where products are purchased wholly or mainly for business purposes, the statutory consumer cancellation rights described above may not apply.

Business-to-business returns are therefore subject to agreement with Sistemz and, where applicable, the return conditions imposed by the manufacturer or distributor.

Please contact us before ordering if you are unsure whether a particular business purchase can be returned.

8.      Manufacturer Warranties:

Some products supplied by Sistemz are covered by a manufacturer's warranty.

Where appropriate, we may assist you with a warranty claim, repair or replacement. Manufacturer warranties are provided in addition to, and do not replace, any statutory consumer rights that apply to your purchase.

9.      Before Returning Anything:

Please contact us before returning a product so that we can confirm the appropriate return procedure.

Email: help@sistemz.co.uk
Telephone: 01273 107878

This Returns & Refunds Policy does not affect your statutory rights.