Support for Home Users
We believe technology should work for everyone, not just for businesses. Whether you are a home worker juggling remote tools, a parent managing family tech, or someone who just wants peace of mind when things go wrong, our residential support packages are designed with simplicity, flexibility, and reassurance in mind.
You can choose a one-time fix when you need us, or select a package like Home Essentials or Home Premium for regular access, priority booking, and added value like health checks and security tools.
TIP: If you work from home or run a side business, you might also benefit from our Starter Package, giving you named-user access, business-grade response times, and scalable options as you grow.
Remote and telephone tech support
Not every issue needs an engineer on-site — and not every question deserves a hefty call-out fee. That’s why Sistemz offers reliable, accessible remote and telephone support to both home and business clients.
Whether you're a home user who needs a quick answer or a startup founder working late on a deadline, our remote and telephone support gives you fast, practical solutions — without the wait or the cost of a visit.
Our expert team is just a phone call or remote session away, ready to assist with:
Device troubleshooting and configuration
Email, cloud, and software help
Printer and Wi-Fi issues
Tech advice, reassurance, and how-to guidance
Device Setup & Smart Tech Provisioning
Whether you’ve bought a new computer, need your printer and Wi-Fi set up properly, or want to install a Sonos sound system throughout your home or office — we can help get everything working smoothly
Our device setup service includes:
New PC, laptop or tablet setup
Email, software, printer and home network configuration
Smart home devices & home office setup
Sonos multi-room setup and provisioning (tailored to your space and device count)
We’ll guide you through usage basics and ensure all your tech is connected, secure, and ready to go. For more information on Sonos installations, visit our Sonos page.
Troubleshooting & Upgrade Services
Even reliable tech has its moments — whether it’s a slowing computer, a Wi-Fi dropout, or an unexpected error message. At Sistemz, we offer fast, friendly diagnostics and repairs for both home and business users.
Our troubleshooting services include:
Startup issues, blue screens, and slow performance
Network and connectivity faults
Email and software troubleshooting
Printer or peripheral setup errors
We also offer affordable upgrade options to breathe new life into older machines:
RAM (memory) upgrades for faster multitasking
SSD or hard drive replacements for more storage and improved speed
Advice on whether to upgrade or replace a device entirely
Every upgrade includes a full compatibility check, system tuning, and guidance on how to get the most from your tech.
Antivirus Protection & Cloud Backup Management
For both home and business users, protecting your data and devices is critical — and often overlooked until it's too late. That’s why Sistemz offers reliable, managed antivirus and backup services to give you peace of mind every day.
Our services include:
Webroot SecureAnywhere antivirus for lightweight, real-time protection
Managed options with alerts, health status checks, and reporting
Carbonite cloud backup to automatically protect documents, photos, and important files
Restoration support in the event of accidental deletion, system failure, or ransomware
You can opt for software-only services or let us fully manage and monitor your protection — making sure your data is always secure and your systems are running safely.
