SiSTEMZ Frequently Asked Questions:
1. What kind of businesses do Sistemz support?
We work with small to medium-sized businesses across a wide range of sectors: from local trades and creative studios to professional services and retail. Whether you have a small team of freelancers or a growing office setup, we tailor our IT solutions to fit your goals, budget, and future plans.
2. Do you only support Windows users?
Not at all. While we are experts in Microsoft 365 and Windows environments, we also support macOS, iOS, and Android devices. Many of our clients run mixed environments, and we ensure everything integrates smoothly.
3. What happens if something breaks outside normal hours?
We offer optional out-of-hours and emergency response cover for businesses that need extra assurance between 10am and 12pm on a Saturday morning. Any pre-planned arrangements or projects can be dealt with on a Saturday during office hours.
4. Do you offer remote and on-site support?
Yes, both. Most issues can be solved quickly via remote support, but we are always available for on-site visits across Sussex and the surrounding areas when hands-on help is needed.
5. How does your pricing work?
We offer flexible support packages to suit every stage of business — from pay-as-you-go and quarterly block hours to fully managed monthly plans. You will always know what you are paying for, with no hidden fees or long-term payment plans.
6. Can you help set up new equipment or office networks?
Absolutely. We handle everything from new PC or Mac setups to network design, Wi-Fi coverage, routers, and switches. We also partner with trusted brands like TP-Link and Sonos for business-grade solutions.
7. What about cybersecurity?
Security is built into everything we do. We provide endpoint protection, DNS filtering, data backup, and user-training solutions all designed to meet UK GDPR and data-protection requirements. We partner with Opentext, provider of Webroot and Carbonite for proven reliability.
8. Do you offer website or cloud services too?
Yes. We support a wide range of cloud services including Microsoft 365, email hosting, and secure file sharing. We can also advise on your website hosting or collaborate with your web designer to ensure everything connects properly.
9. How quickly can you respond to a support request?
Response times vary depending on your support package, but most ad-hoc requests are acknowledged within one hour and resolved the same day. For business-critical incidents, we prioritise immediate action.
10. Do you provide IT training?
Yes — we offer one-to-one and group training sessions on topics like Microsoft 365, cybersecurity awareness, and digital best practices. Training can be delivered remotely or in person.
11. What areas do you cover?
We are based in West Sussex and primarily cover Sussex and surrounding areas. However, our remote support service means we can assist clients further afield.
12. How do we get started?
Simple: you can book a free consultation via our Contact Us page or send us a message through the website. We will discuss your setup, goals, and challenges, then recommend the best options to move forward.